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Live Chat
The easiest and quickest way to get in touch with us is through our Customer Support Web form or via Chat. To start a chat with us, select the pink chat icon on the right hand side of the page to open the Lighthouse Virtual Assistant who can help you with a range of frequently asked questions as well as connect you to a member of our team. Please note that live agents are available between 7:30am to 5:30pm Monday to Friday (excluding public holidays).
INSURANCES & FEES
WE ACCEPT OVER 20+ DIFFERENCE INSURANCES AT OUR FACILITY*:
INSURANCE ACCEPTED: TriCare-West * TriWest (VA CCN) * Medicare * Aetna * Banner Aetna *Ambetter * Ameriben * Meritain * Anthem BC * Blue Cross Blue Shield (BCBS) * United Health Care (UHC, UBH, UMR, Optum) * Brighthealth * Evernorth (Cigna) * Arizona Care Network (ACN) * Compsych * Humana * Magellan * Arizona Complete Health (ACH) * HMC * Healthnet (MHN) * and Others.
If you are unsure about your insurance benefits, please contact us and we will assist you.
Note:
*Currently, we DO NOT have a contract with any MEDICAID Plans (AHCCCS, MERY CARE).
*Currently, we DO NOT have any EAP contracts (except rare circumstances).
*NOT ALL providers are contracted with all the insurances listed above.
*NOT ALL services or treatments are covered by insurance.
*TELEHEALTH VISITS NOT COVERED BY ALL INSURANCE.
*NOT ALL insurance policies have mental health coverage.
*NOT ALL billable services, fees, or treatments are covered by insurance.
*PATIENT ARE FINANCIALLY RESPONSIBLE for all accrued debt not reimbursed by insurance.
*Some services may require insurance preauthorization. Authorization is not a guarantee of reimbursement. In event insurance authorize service but do not reimburse, it is patient responsible for all outstanding fees not reimbursed by insurance.
*Any “OFF-LABEL”treatments are not covered by insurance due to FDA restrictions on covered age, diagnosis, and/or clinical assessment. Some of our treatments are considered off-label.
*Accepted insurances listed above is subject to change without notice.
*Covered benefits by insurance is subject to change without notice. We encourage contacting your insurance for the most up to date policy on desired treatment.
*Limitations may apply based on specific clinical assessment, insurance policy, and 3rd-party carve-out
The rates and fees listed below are published to stay in compliance with the No Surprises Act. A good faith effort will be made to notify patients of any service fee exceeding $400. Rates are subject to change without notice. You can always contact us at (480) 565-6440 for the most up to date rates.
SELF PAY CASH RATES & FEES
(Insurance rates dictated by patient's specific plan)**
PSYCHIATRY MEDICATION MANAGEMENT (available in-person & virtual)
- INTAKE APPOINTMENT - Starting at $375
- FOLLOW UP APPOINTMENT - Starting at $220
INDIVIDUAL & TRAUMA COUNSELING (available in-person & virtual)
- INTAKE APPOINTMENT (LICENSED THERAPIST) - Starting at $225
- FOLLOW UP APPOINTMENT (LICENSED THERAPIST) - Starting at $180
- APPOINTMENT (THERAPIST-IN-TRAINING) - Starting at $75
- GROUP THERAPY - Starting at $50
- KETAMINE ASSISTED PSYCHOTHERAPY (KAP) (LICENSED THERAPIST) - Starting at $180
- (does not include fee for ketamine infusion and physician evaluation)
SPECIALTY SERVICES
- ADHD TESTING - $200
- EEG STUDY - $250 / $150
- ADVANCED EEG-GUIDED TMS (MeRT) - Starting at $400 (Single) / $8,500 (Induction Treatment)
- KETAMINE INFUSION (IV) - Starting at $400 (Single) / $2,000 (Bundled Discount)
FEES
- NO SHOW / LATE CANCELLATION - $150
- Documents/Letters - $35 (per page)
- Paperwork/FMLA/Applications - $35 (per page)
- Medical Records Request (Coordination of Care with Provider/Facility/Hospital/Insurance) - NO COST
- Medical Records Request (Self/Guardian, Law Firm, Disability Agency, Other) - $40 for initial 100 pages, then $0.10 per page there after.
Note:
- We DO NOT offer sliding scale payments.
- We will offer DISCOUNTS for bundled services not covered by insurance.
- Fees subject to change without notice.
- We REQUIRE credit card/debit card/ACH information be on file to receive any services.
LIGHTHOUSE PSYCHIATRY AHCCCS/MEDICAID POLICY
Lighthouse Psychiatry is not contracted by AHCCCS to provide any services to AHCCCS patients.
You are required to let us know if you have AHCCCS as a benefit.
If you have AHCCCS AS A SECONDARY, you are financially responsible for any portion not covered by your primary commercial insurance.
If you have AHCCCS AS A SECONDARY PHARMACY BENEFIT to cover your medication prescriptions, we will not approve any preauthorization request from your pharmacy. You would be financially responsible for any accrued pharmacy fees from filling your medications.
If you choose to recoup payment from AHCCCS yourself, you will be preemptively discharged from all services at facility.
If you decide to withhold or not use your AHCCCS benefits, you run the risk of completely losing your benefits from AHCCCS.
We will discharge you at any time because your AHCCCS status:
1) Prevent us from being reimbursed for services rendered to you.
2) Jeopardize our contracting with other insurance companies.
3) Prevents you from accepting full financial responsibility for all accrued fees not reimbursed by an insurance company.
OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS
IN CASE OF EMERGENCY
- If experiencing a life-threatening EMERGENCY, please dial 9-1-1
- Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314
- National Suicide Prevention Lifeline: (800) 273-8255 or dial 9-8-8
- Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)
- Domestic Violence Hotline (800) 799-SAFE (7233)
CLINIC POLICY
Patients are financially responsible for any outstanding fees not covered by insurance. Hence, we REQUIRE a form of payment (credit card, debit card) be kept on file.
We DO NOT provide primary substance abuse treatment. Since our providers are not substance abuse or addiction specialists, we recommend person go to an agency who specializes is substance abuse/addiction treatment or detox for more customized care.
For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).
For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.
We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.
We DO NOT have a contract with AHCCCS, hence AHCCCS patient will be financially responsible for all cost.
Prior to completing any DISABILITY PAPERWORK, patient must understand the following:
Person must have AT LEAST three (3) appointments with the SAME provider for ninety (90) days.
Our providers DO NOT complete long-term disability paperwork.
Our providers DO NOT complete SMI paperwork.
For MEDICAL RECORDS REQUESTS, the following applies:
Anticipate at least SEVEN (7) BUSINESS DAYS to process.
Release of Information (ROI) must be in place at time of request.
There is NO COST to process and send medical records to another provider or clinic to coordinate clinical care. For all other individuals or entities, there is a FEE to process, collect, and send medical and billing records.
Our providers DO NOT participate in court and legal proceedings, such as but not limited to, custody cases, professional board hearings, nor workman comp cases. In event appearance and participation of the provider is required, the associated fee is defined within our policies and procedures. The patient is financially responsible for ALL legal-specific fees incurred.
NO SHOW/LATE CANCELLATION POLICY
We impose an automatic $150 fee for No Shows/Late Cancellations. (This fee is subject to change without notice.)
Fees are due by invoice or on next scheduled appointment.
LATE CANCELLATION is described as:
Cancellation under 24-hours prior to scheduled appointment (Monday appts must be cancelled by Friday 12pm). Cancellation must be confirmed by staff to be valid.
15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)
8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP
15-minutes LATE to a THERAPY FOLLOW-UP
MEDICATION REFILL POLICY
All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.
Medication refill request takes SEVEN (7) BUSINESS DAYS to process.
We DO NOT accept medication refill request by phone.
We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.
NO SAME DAY REFILLS, without exception.
Refill of DEA-regulated controlled medications may be restrictive and require more frequent appts and drug testing to monitor for risk of chemical and psychological dependency
